Frequently Asked Questions

Our home help care services include:

• Light housekeeping (dusting, vacuuming, tidying)
• Laundry and ironing
• Shopping and errands
• Meal planning and preparation
• Assistance with pet care
• Gardening (basic maintenance)
• Companionship and social engagement
• Medication reminders

These services can be customized based on individual needs and preferences.

Yes, we offer specialized dementia care services. Our caregivers receive specific training in dementia care techniques and approaches. They understand the unique challenges associated with dementia and Alzheimer's disease and are equipped to provide appropriate support, including:

• Creating a safe and familiar environment
• Implementing memory care strategies
• Managing behavioral changes with patience and understanding
• Engaging in appropriate cognitive stimulation activities
• Supporting daily routines to reduce confusion and anxiety
• Providing respite and support for family caregivers

Yes, we offer respite care services for short-term or temporary care needs. This can be arranged for various situations, such as:

• When a family caregiver needs a break
• During recovery from surgery or illness
• While transitioning from hospital to home
• During family vacations or business trips
• For a trial period to determine if ongoing care is needed

Respite care can be arranged for a few days, weeks, or months, depending on your specific requirements.

We understand that care needs can arise urgently. In most cases, we can arrange:

• Emergency Care: Within 24-48 hours
• Standard Care: Within 3-5 days
• Planned Care: At your preferred start date

The timeline may vary depending on the complexity of care required and caregiver availability in your area. We always strive to accommodate urgent care needs as quickly as possible.

Yes, we believe that a good match between client and caregiver is essential for quality care. While we initially select caregivers based on your care needs, skills required, and preferences you've shared, you have the final say.

We'll introduce you to potential caregivers before care begins, and if you feel the match isn't right, we'll find an alternative. We encourage open communication about your preferences regarding caregivers, as this helps us make better matches.

For ongoing care, we aim to maintain consistency with a small team of familiar caregivers rather than sending different people each time.

Your satisfaction is our priority. If you're not completely happy with any aspect of our care services:

1. Immediate Concerns: Contact your care coordinator or our office immediately if you have urgent concerns.
2. Feedback: We welcome feedback at any time and use it to improve our services.
3. Care Reviews: Regular care reviews provide an opportunity to discuss any concerns.
4. Caregiver Changes: If you're not comfortable with a particular caregiver, we can arrange a replacement.
5. Formal Complaints: We have a formal complaints procedure if needed, which is outlined in your care agreement.

We're committed to resolving any issues promptly and ensuring you receive the highest quality care.