Terms of Service

1. Introduction

These terms and conditions outline the rules and regulations for the use of Care Services' website and services. By accessing this website and using our services, we assume you accept these terms and conditions in full. Do not continue to use Care Services' website or services if you do not accept all of the terms and conditions stated on this page.

2. Service Description

Care Services provides home care, live-in care, and home help services to individuals requiring assistance with daily activities and healthcare needs. Our services are delivered by trained care professionals in accordance with care plans developed for each client.

3. Service Agreement

Before commencing care services, clients or their representatives must sign a service agreement that outlines:

• The specific services to be provided
• The frequency and duration of care visits
• The agreed fees and payment terms
• The rights and responsibilities of both parties
• Procedures for modifying or terminating services

4. Fees and Payment

Our fees are calculated based on the type and level of care required, the frequency and duration of visits, and any specialized services needed. Fees are subject to annual review and may be adjusted with appropriate notice. Payment terms are as follows:

• Invoices are issued monthly in arrears
• Payment is due within 14 days of invoice date
• Payment can be made by bank transfer, standing order, or other agreed methods
• Late payments may incur additional charges

5. Cancellation and Termination

Clients may cancel scheduled care visits with a minimum of 24 hours' notice without charge. Cancellations with less notice may be charged at the full rate. Either party may terminate the service agreement with 14 days' written notice, except in cases of serious breach of contract or where there is risk of harm, in which case immediate termination may apply.

6. Quality Assurance

We are committed to providing high-quality care services and are regulated by the Care Quality Commission. We welcome feedback from clients and their representatives and have a formal complaints procedure for addressing any concerns about our services.

7. Liability

Care Services maintains appropriate insurance coverage for its activities. While we take all reasonable precautions to ensure the safety and wellbeing of our clients, we cannot accept liability for:

• Consequences arising from pre-existing conditions not disclosed to us
• Damage or loss resulting from information or instructions provided by the client or their representative
• Events beyond our reasonable control

8. Confidentiality

We respect the confidentiality of our clients and maintain strict protocols for handling personal and sensitive information in accordance with data protection legislation. Information will only be shared with third parties with the client's consent or where required by law or regulatory authorities.

9. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be communicated to clients and published on our website. Continued use of our services following such changes constitutes acceptance of the modified terms.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

11. Contact Us

If you have any questions about these Terms of Service, please contact us at:

381 Burnaby Road, Coventry,CV64AS,UK
Email: info@parea4care.co.uk
Phone: +44 (0) 1926 754155